1. Introduction

Welcome to Profound Care Services. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.

2. Services

Profound Care Services provides in-home care services as outlined on our website. All services are subject to availability, and the details may vary depending on client needs and location.

3. Booking and Payments

• Clients may book our services through the website or by contacting us directly.
• A consultation may be required to assess care needs before services begin.
• Payment for services will be arranged according to the terms agreed upon with the client.
• We reserve the right to modify our service fees at any time. Any price changes will be communicated in advance to existing clients.

4. Cancellation and Refund Policy

• Clients may cancel scheduled services with at least 24 hours’ notice. Failure to provide adequate notice may result in a cancellation fee.
• Refunds for pre-paid services will be handled on a case-by-case basis, depending on the circumstances of the cancellation.

5. Privacy Policy

We are committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.

6. Client Responsibilities

• Clients and their families must provide accurate and complete information regarding their care needs.
• Clients are responsible for ensuring that the home environment is safe and accessible for our caregivers.
• Any changes to care needs or schedules must be communicated to us promptly to ensure continuity of care.

7. Caregiver Responsibilities

• Our caregivers are trained and qualified to provide the services as outlined in the care plan.
• Caregivers are required to maintain the confidentiality of client information and act in the client’s best interest at all times.
• Caregivers will not be responsible for providing medical services unless otherwise agreed upon in writing.

8. Limitation of Liability

• Profound Care Services will not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use of our website or services.
• While we strive to provide high-quality care, we cannot be held responsible for factors beyond our control, including but not limited to unforeseen health complications or emergencies.

9. Changes to Terms and Conditions

Profound Care Services reserves the right to change these terms and conditions at any time. Any updates will be posted on this page, and your continued use of the website constitutes acceptance of these changes.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of 10 Fennell Street, poscode SE18 4EJ in London. Any disputes arising from these terms will be subject to the jurisdiction of the courts in 10 Fennell Street, poscode SE18 4EJ in London.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: welcome@profoundcareservices.co.uk
• Phone: 07-360012441
• Address: 10 Fennell Street, poscode SE18 4EJ in London