At Profound Care Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, address, email, phone number, date of birth, and any other details required to provide our services.
• Medical and Health Information: Only if necessary for creating and managing care plans, with your consent.
• Payment Information: Billing details to process payments for services rendered.
• Usage Data: Information on how you navigate and use our website, including IP address, browser type, device, and usage patterns.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide and manage our in-home care services.
• Personalized Care: To tailor our services based on your specific needs and preferences.
• Communication: To contact you regarding your care plan, appointments, or other important updates.
• Billing and Payments: To process payments for the services provided.
• Website Improvement: To analyze how visitors use our website and improve user experience.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

• With Care Providers: We may share necessary information with our caregivers to ensure you receive the best care.
• With Your Consent: We may share information with third parties if you provide explicit consent.
• Legal Requirements: We may share your information to comply with legal obligations, such as court orders or requests from government authorities.
• Service Providers: We may share your information with trusted third-party service providers who assist us in operating the website, processing payments, or providing care services. These parties are bound by confidentiality agreements and will only use your information for the purposes agreed upon.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. This includes encryption, secure servers, and restricted access to sensitive information.

5. Your Rights

You have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: If your information is inaccurate or incomplete, you have the right to request corrections.
• Deletion: You may request that we delete your personal information, subject to certain legal or contractual obligations.
• Data Portability: You have the right to request a copy of your information in a commonly used, machine-readable format.
• Withdrawal of Consent: Where we rely on your consent for processing, you have the right to withdraw it at any time.

6. Cookies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device that help us understand how you interact with our website. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will apply to all current and past users of our website. Please check this page regularly to stay informed.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: welcome@profoundcareservices.co.uk
• Phone: 07-360012441
• Address: 10 Fennell Street, poscode SE18 4EJ in London